Over 10 years we have helped companies reach their potential. Pala IT is a values-driven technology agency.

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Contacts

Langley, British Columbia, Canada

info@palaitsolutions.com

+1-236-317-5474

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Frequently Asked Questions

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Managed IT Services

What is included in managed IT services?

We provide consistency and security across operations, including endpoint security, network security, application management and provisioning, and management of your internal policies. 

What are the benefits of outsourcing managed IT services?

A managed IT service can be a smart investment as opposed to hiring costly internal IT staff. We offer significant external help and third-party consultation that can compliment or enhance your current team.

How do I know what solution is best for my business?

Every business is different, which is why we do not believe in a one-size-fits-all approach. We will customize a solution tailored to your unique requirements.

Why choose managed IT service?

Our managed IT services are beneficial because instead of reacting to issues that arise, we will provide a proactive solution to ensure your computer network and infrastructure are running seamlessly.

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IT Security Services

What is IT Security?

IT security services maintain the integrity and confidentiality of sensitive information from sophisticated cyberattacks.

What are the biggest IT security challenges businesses face?

The unrelenting evolution of complex threats continues to be the most significant ongoing major security challenge. 

Many organizations also struggle to keep a full-service in-house IT department, which is where we come in !

What is a Ransomware attack?

Ransomware is a type of malware (malicious software) that denies users access to their files by encrypting them and demanding a ransom payment for them to be returned.

What kind of security can you provide us?

We offer a range of security options to fit your business needs:

  • Network Security
  • Internet Security
  • Endpoint Security
  • Cloud Security
  • Application Security
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IT Consulting Services

Why should I hire a consultant?

A professional consultant can bring a particular set of experience, insight, and knowledge that may not currently exist in your organization.

What does Pala IT do?

Pala IT is an IT and MSP service company that provides a wide range of quality services including IT management, application services, and cloud-based solutions.

Is your consultant services for small businesses as well?

Our clientele is diverse, from small start-up ventures to larger businesses. Our team can create a custom solution to fit the needs of any organization.

What is the role of an IT consultant?

We will coordinate with you to understand the unique requirements of your organization. We can assist you with accomplishing your business goals by:

  • Analyzing hardware, software, and network requirements
  • Defining the scope of the project
  • Handling testing, installation, and even the designing processes
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Backup & Disaster Recovery Services

Is my backup protected?

Yes, your data will be encrypted with the highest encryption technology available, and passworded for an extra layer of protection.

Will a backup affect my business operations?

The short answer is no, all backups are usually run after hours so it will not affect your current operations.

Is disaster recovery beneficial?

Yes, 30% of all businesses that suffer a major data loss go out of business within a year and 70% fail within five years.

How long will it take to restore my data?

This depends on how much data is lost or corrupted, and also depends on the speed of your current internal networks for transferring data.

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Communication Services

Are cloud-based solutions secured?

Cloud-based solutions are secured with multiple layers of protection.

If I lost data on my system, would it affect communications?

Data stored on the cloud has no link with the data stored on PC. The data would be recovered easily if stored in the cloud.

Does it work without an internet connection?

No, cloud-based solutions require access to the internet.

What is a cloud-based communication system?

Cloud communications are Internet-based voice and data services. Switching and storage are hosted by a third-party outside of the organization.

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Managed Cloud Services

What are managed cloud services?

Managed cloud services are the partial or complete management and control of a client’s cloud platform.

Are managed cloud services cost-effective?

Yes, they can reduce or eliminate the need for an in-house IT department.

What types of IT tasks can be managed with cloud services?

Any type of cloud infrastructure or application can be managed with cloud services.

What cloud platforms do you work with?

We work with all cloud platforms, but specialize in Microsoft Azure and AWS.

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Office 365 Services

What's the difference between Microsoft Azure & Office 365?

Microsoft Azure is Infrastructure in the Cloud. Microsoft Office 365 is a Software as a Service (SaaS).

Can I share my data in Office 365 to other employees?

Yes, Office 365 allows for multiple ways to share your data. You can have your instance set to share only internally (with your own team) or externally, with specific other people or companies.

Does office 365 integrate with other software?

Yes. You can integrate a lot of different software’s into Office 365.

What are some features of Office 365?

The most used features of Office 365 are:

  • Outlook
  • Excel
  • Word
  • PowerPoint

With other features for collaboration like:

  • OneDrive
  • Teams
  • SharePoint
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Virtualization Services

What is Server Virtualization?

Server virtualization is the process of dividing a physical server into multiple unique and isolated virtual servers. Each virtual server can run its own operating systems independently.

What is the difference between a physical server and virtualization?

The virtual server is a separated space, part of a physical server with a lot of benefits such as cost savings, scalability, and effective resource control.

What is a Virtual Server?

A virtual server shares hardware and software resources with other operating systems (OS). Virtual servers are popular in hosting environments because they are cost-effective and provide faster resource control.

What is Application Hosting?

Application hosting is a type of hosting solution that allows applications to be available from a remote cloud infrastructure and can be accessed by users globally through the internet. It is usually offered to businesses by application hosting providers, on a recurring subscription.

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